Common issues

The Android backup doesn't run

Updated

Filamama Backup for Android shows where the backup stands on its Backup tab, and each run on its Activity tab. Here is what each message means. See The Android app for how the app works.

Waiting for the network

The backup starts as soon as the phone is online, or on Wi-Fi if Only on Wi-Fi is on in the app's Settings. With Only while charging on, the automatic backups also wait for the charger.

Waiting to be home

With Only at home on in the app's Settings, the backup runs only when it finds Filamama on the network the phone is on. Filamama wasn't found there, so the backup waits until the phone is home. If the phone is home:

Filamama Backup can't see your photos

The app needs to see all photos and videos to back them up. If you allowed only some, it backs up only those. Tap Allow, or Open settings and allow all photos and videos.

A server that can't prove it's yours

One of Filamama's addresses answered without proving it's your server, and nothing was sent. The app pins your server's key when it pairs. If Filamama was reinstalled with a new key, unpair this phone in the app's Settings and pair it again. See Phones after a key change.

Some files failed

The backup lists how many files it couldn't send. They are tried again on the next backup.

A photo deleted on the phone is still in Filamama

That's expected. The app doesn't send deletions, favourites or folder moves yet, so deleting a photo on the phone never deletes it on the server. See Deletions and mirroring.

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